Terms & Conditions
Last Updated: February 26, 2026
1. Introduction
Welcome to online-travel-application.com, operated by Cointender Capital OÜ. These Terms and Conditions govern your use of our visa assistance services. By using our services, you agree to be bound by these terms.
2. Service Description
Online-travel-application.com is a digital visa assistance platform that provides support to travelers throughout the visa application process. We assist with document preparation, review, submission, and ongoing management with relevant immigration offices.
Important: We are not authorized to directly issue visas, Electronic Travel Authorizations (ETAs), or other official entry permits. These documents are exclusively issued by the corresponding governmental institutions. Final decisions regarding application approval or denial rest completely with the relevant immigration authorities.
3. User Responsibilities
By using our services, you agree to:
- Provide accurate, complete, and truthful information
- Ensure all documents submitted are valid and authentic
- Comply with all applicable laws and regulations
- Use our services only for lawful purposes
- Maintain the confidentiality of your account credentials
4. Service Fees
Our service fees cover professional assistance, document processing, and customer support. Government fees, if applicable, are included in the total price. All fees are non-refundable once processing has begun, as outlined in our Refunds Policy.
5. Processing Times
Processing times vary by destination and service type. While we strive to process applications efficiently, we cannot guarantee specific processing times as final approval rests with government authorities.
6. Limitation of Liability
Cointender Capital OÜ and online-travel-application.com shall not be liable for:
- Any decisions made by immigration authorities
- Delays in processing beyond our control
- Denial of entry or visa applications
- Any indirect, incidental, or consequential damages
7. Intellectual Property
All content on online-travel-application.com, including text, graphics, logos, and software, is the property of Cointender Capital OÜ and is protected by copyright and other intellectual property laws.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. SMS Messaging Service
Program Description: You may receive transactional SMS messages related to your travel application. These messages are sent to keep you informed about the status of your application and to provide important updates regarding your order.
Message Frequency: Message frequency varies based on your application status and order updates. You will receive SMS messages when:
- Your payment is confirmed and additional information is required
- Your application documents are ready for download
- Important updates regarding your application status
Message and Data Rates: Message and data rates may apply. Standard messaging rates from your carrier will apply to all SMS messages you receive from us.
Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send the STOP message, you will receive a confirmation message and will no longer receive SMS messages from us.
Help and Support: For assistance with SMS messages, reply HELP to any message you receive from us, or contact us at [email protected].
Contact Email: If you have any questions or concerns about our SMS messaging service, please contact us at [email protected].
10. Modifications
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services constitutes acceptance of any modifications.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Website: online-travel-application.com